We're here to help.

The fastest way to reach us is email. We're a small team and reply within one business day, usually sooner.

Common questions

I was charged but the app says I'm not subscribed.

Open the app → Settings → Subscription → Restore purchases. If that doesn't work, email us with the receipt and we'll fix it.

How do I cancel?

Settings → Subscription → Cancel plan. You can also cancel directly in Google Play or the App Store. If you cancel during the trial, you pay nothing.

I want a refund.

Refunds for Google Play and App Store purchases are handled by Google and Apple per their policies. Email us and we'll point you to the right place.

I want to deactivate my account.

Settings → Deactivate account, or visit heartkeep.me/deactivate-account for the web flow.

Feature request or feedback?

Email us. The roadmap is shaped by what users ask for.